Returns & Refunds
At The Zany Panda, we want every purchase to arrive exactly as expected and packaged with care.
If an issue arises, we’ll do our best to help make it right.
Discovered in the Wild items have a shorter return window than standard products. Please review the DITW return terms below before purchasing.
Standard Returns
Most standard items may be returned within 30 days of confirmed delivery.
To be eligible for a return:
• Items must be returned in the
same condition received
• All included accessories,
manuals, packaging, and
components must be included
(when applicable)
• Items showing signs of misuse,
modification, or accidental
damage may not qualify for a
refund
Refunds are issued to the original payment method after the returned item has been received and inspected.
Vintage / Discovered In The Wild (DITW) Item Returns
Due to the collectible and condition-sensitive nature of DITW products, return requests must be initiated within 3 days of confirmed delivery.
DITW Return Shipping
For approved Discovered in the Wild returns, return shipping costs are the responsibility of the buyer.
If an item arrives damaged, materially different from its description, or an incorrect item was sent, please contact us before returning it so we can determine the appropriate resolution.
All Approved Returns
An authorized Return Merchandise Authorization (RMA) is required prior to returning any item. Unauthorized returns may be refused.
To request an RMA, contact us through our Contact page.
Items must be returned in the same condition received, including all included accessories, packaging, and documentation (if applicable).
Returns may be denied for:
• Customer-caused damage
occurring after delivery
• Signs of misuse or modification
• Missing components/accessories
• Tampered security markings or
seals
Shipping Damage or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible through our Contact page and include:
• Your order number
• A brief description of the issue
• Photos of the item and
packaging (if applicable)
This helps us resolve issues quickly and efficiently.
Non-Returnable Items
The following items may not be eligible for return:
• Final sale items
• Gift cards
• Personalized/custom items
• Items specifically marked as
non-returnable
Questions?
If you have any questions about returns, refunds, or item eligibility, please contact us through our Contact page.