Shipping Policy

At The Zany Panda, we want shipping to be straightforward, fairly priced, and appropriate for the item you’re purchasing.

Where We Ship

We currently ship throughout the United States, including Alaska and Hawaii.

Shipping availability and cost are based on the destination, package weight, package size, and the characteristics of the item being shipped.

Shipping Rates

For orders that do not qualify for free shipping, shipping charges are calculated using regional, weight-based rates designed to reasonably reflect the expected cost of delivering your order.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Order Processing

Orders are typically processed and shipped within 1–2 business days.

Orders placed on weekends or holidays will be processed on the next business day. During unusually busy periods or when an item requires special packing, processing may take slightly longer.

Free Shipping

Orders over $75 qualify for free standard shipping within the contiguous United States.

Free shipping does not apply to Alaska or Hawaii. Shipping charges to Alaska and Hawaii are calculated separately and displayed at checkout.

Carriers & Shipping Services

Depending on the size, weight, value, and destination of your order, we may ship through UPS or USPS.

We select the carrier and service we believe provide the best combination of safe handling, reliability, delivery time, and value for each shipment.

High-value, large, and/or heavy packages are not shipped via USPS. These shipments will be sent using an appropriate UPS service or another suitable carrier when necessary.

The lowest-priced shipping service is not always the service we will choose when additional protection or more appropriate handling is warranted.

Tracking

Tracking information will be provided when available after your order has been prepared for shipment.

Tracking updates and estimated delivery dates are provided by the carrier and may change while a package is in transit.

Large, Heavy, Fragile & Special Items

Certain large, heavy, fragile, vintage, collectible, or high-value items may require additional packaging or special shipping considerations.

We reserve the right to select a shipping method appropriate for the protection and safe delivery of the item.

Shipping Delays

Once a package has been accepted by the carrier, delivery timing is outside our direct control. Weather, carrier disruptions, holidays, and other circumstances may occasionally affect delivery schedules.

If you experience an unusual delay or delivery problem, please contact us at hello@thezanypanda.com, and we’ll help however we can.